Connecting women of colour online

Everyone's a Customer -for Customer Service Excellence

Event Details

Time: July 24, 2009 from 9:30am to 1pm
Location: Central London
City/Town: London
Website or Map: http://everyonesacustomer.eve…
Phone: 0845 054 2870
Event Type: training, workshop
Organized By: Executive Solutions (Training) Ltd
Latest Activity: Jun. 21, 2009

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Event Description

This highly acclaimed course is now available as a public half-day workshop.

Delegates will leave this half-day workshop with tips on how to:
* deal with angry/difficult customers
* identify areas to promote customer service excellence in their workplace
* assess strengths and weaknesses and opportunities for improvement in customer service
* gain competitive edge through excellence in customer service

Topics covered
• Internal and external customers
• Customer expectations and matching customer expectations with organisation values
• Promoting excellence in customer service
• Improving communication -listening skills for customer service staff
• Dealing with customer complaints and queries (face to face, telephone)
• Tips for excellence in customer service -Dos and Don’ts

Cost: £100 per person (includes refreshments, handouts and copy of 52 Tips for Customer Service Excellence)

Book online: http://everyonesacustomer.eventbrite.com

Special offer to Precious Online subscribers: 2 places for the price of 1, if booked before 6th July.

For futher details, contact Caroline or Veronica on: 0845 054 2870 or email: admin@executive-solutions.co.uk

http://everyonesacustomer.eventbrite.com